Frequently asked questions

FAQ for students

What should I do if I won’t be able to take the planned lesson?

You have right to cancel or reschedule your lesson in your profile for free up to 4 hours in advance of your scheduled start time. Please, try to inform your tutor latest by this timeframe.

How much does it cost to have a lesson with a tutor?

Savadly platform does not influence the tutor’s cost. Each tutor sets their own price and works as an independent contractor.

 
What is duration of my first lesson?

It is one hour by default for private and 1.5hours for group sessions either you take the full hour or not. We are unable to add another lesson from your remaining balance with your tutor, if the duration will be shorter than what you have paid for.

How do I make the payment for the lessons?

Our platform is safe and convenient to use when it comes to the payments. You can use your credit or debit (Visa/Mastercard) cards and with cash payment (available for Azerbaijan only). All payments for online lessons are made via our website.

How do I leave a review for the tutor?

Savadly sends an email to the students to leave a review for the tutor once the first course is completed. The given review till help the future students to find the right tutor and the student will take part in the rating process of the tutor.

What should I do if I have forgotten my password?

When you press "Login" button on our website, there will be a section called “Forgot password”. When you press on it, on the upcoming screen the website will ask you to enter your registered email address and press “Send”. A new password will be send to your registered email address immediately.

May I make an advertisement on Savadly?

We do not make any advertisement that belongs to other companies or other people. Our platform was created to help tutors and students find each other.

What is the waiting time for the tutor to respond?

Every tutor responds differently during 48 hours from the time you have booked a session. When the lesson has been booked, we are immediately sending an email notification to the tutor.

What do I do if the first lesson does not take place?

If your lesson does not take place for any reason caused by Savadly, we will provide a full refund or a tutor replacement with another tutor.

Can I chat with the tutor?

Yes, once you book a lesson with your chosen tutor, there will be a specific section in your student profile called Q&A where you can send your questions to the tutor from your account.

FAQ for tutors

Is the first lesson free for the student?

No. The platform does not provide this option. However, as a test, student may purchase one lesson separately for the beginning to check the quality of the lesson and based on the student’s satisfaction, it will be mandatory to buy a package.

May I receive all of the funds from student purchases?

After each completed course, the tutor will receive a payment. It is not possible to make a payment after each lesson.

How is money credited to the tutor's account?

Each lesson is planned in the Calendar section and after it is completed. He or she can also add a homework assignment, test, exams, video or different kind of materials. The platform will automatically send the student a request to confirm and evaluate the lesson. Once that is done, the tutor will receive a payment according to the lesson duration and price per hour once the course is completed.

How is the scheme for the payment?

Student will have two choices, either to buy one lesson to check the quality of the lesson or to buy one of the available packages: 1,6, 8 or 12 hours. When student prepays the sessions through the platform you will receive an email confirmation and after the course or this one lesson is completed, the amount will be added to your account.

What is duration of my first lesson?

It is one hour by default for private and 1.5hours for group sessions either you take the full hour or not. We are unable to add another lesson from your remaining balance with your tutor, if the duration will be shorter than what you have paid for.

How much does it cost to register on Savadly?

Registration on Savadly is for free.

May I make an advertisement on Savadly?

We do not make any advertisement that belongs to other companies or other people. Our platform was created to help tutors and students find each other.

Can the tutor find students by himself?

Yes, visit the Find Students section of the website

How and when do I receive a review from a student?

Savadly sends an email to the students to leave a review for the tutor once the first course is completed. The given review till help the future students to find the right tutor and the student will take part in the rating process of the tutor. The review will be available in the tutor’s profile.

What should I do if the student asks for contact details to deal outside the platform?

Please explain to the student that we are investing the commission from the lessons into marketing, programming, banking, taxes and platform development. Being a part Savadly’s family means understanding and accepting our rules and principles as well as being honest with us.

How do I report an issue with my lesson?

Please follow below steps to report an issue:

1)Go to “Login system” section from your profile;

2) From left button corner chose “Support” ;

3) Chose your subject and enter your description;  

4) Press “Submit”. The ticket will be automatically forwarded to our support team.

What should I do if I won’t be able to give the planned lesson?

Please inform your student latest by 4 hours in advance of your scheduled start time. Additionally, you can reschedule or cancel your lesion in your “My Courses” during this timeframe.

How do I withdraw money from my tutor account?

You will receive an auto payment once or twice in a month when you complete all your courses.

I cannot save my profile/request/lesson/etc. When I click on save button nothing happens.

It can be a problem on your browser. We highly recommend to use one of the following browsers below:

  • Chrome (preferable)

  • Firefox
  • Opera
  • Safari

Old version of Internet Explorer and some other browsers are not supported by our website.

If you are using ad-blocking plugins, we recommend turning them off, as they may interfere with the functionality of the site. If you changed your browser but the problem is still remains the same, then try to clear your browser’s cache data.

If none of the instructions above do not help, try using the website from a different laptop or personal computer.

If the issue persist, please contact our support team with a description of the problem. Additionally, please provide screenshots of the errors that were appearing. We will be happy to help you resolving the issue.

Can I refund money back to the student if I am not able to give the planned lesson?

The payment for unused hours can be refunded to the student upon tutor’s request.

Platform Commission for Tutors

For all lessons, Savadly takes a commission fee from 30% to 20% (7% VAT is excluded) depending on the number of completed lessons with students. The more lessons you give, the less commission you pay.

Number of hours

Commission

0 - 50

30%

50 - 100

28%

100 - 200

25%

200 - 400

22%

400 +

20%