Frequently asked questions

You have the right to cancel or reschedule your lesson in your profile for free up to 4 hours in advance of your scheduled start time. Please, try to inform your tutor by this time.

Savadly platform does not influence the tutor’s pricing decisions. Each tutor sets their own price and works as an independent contractor.

It is 1 hour by default for private and 1.5 hours for group sessions whether you take the full time or not. We will be unable to add another lesson from your remaining balance with your tutor if the duration is shorter than what you have paid for.

When it comes to payments, our platform is safe and convenient to use. You can pay using your credit or debit (Visa/Mastercard) cards, PayPal account, or cash via MilliÖn (only available in Azerbaijan). All payments for online lessons are made through our website.

There is a section at the bottom of the teacher's page where you can write a review. Other reviews can be found here as well. It is also possible to leave feedback on the Facebook page of Savadly. Students' reviews and participation in the teacher assessment process assist prospective students in finding the best instructor for them.

When you click on the "Login" button on our website, the “Forgot password” option will appear. When you click it, on the upcoming screen the website will ask you to enter your registered email address. Please enter it and click the “Send” button. A new password will be sent to your registered email address immediately.

We do not place any advertisement that belongs to other companies or individuals. Our platform was created to help tutors and students find each other.

Every tutor has the right to respond within 48 hours of receiving an order or email. When the lesson has been booked, we are immediately sending an email notification to the tutor.

If your lesson is cancelled due to any reason caused by Savadly, we will provide a full refund or a tutor replacement with another tutor.

Yes. Once you book a lesson, there will be a specific section in your student profile called Q&A where you can send your questions to the tutor directly from your account.

No. The platform does not provide this option. However, the student can first purchase a trial lesson to assess the course's quality. If a student is satisfied with the trial and wants to retake the course, he or she can no longer buy the lessons separately, but only as a package.

The tutor will receive payment in the first week of each subsequent month based on the number of lessons taught. It is not possible to get paid after each lesson. 

After purchasing the course, each lesson is scheduled in the Calendar section. The platform will automatically send a request to the student to confirm and evaluate the course. The tutor will receive payment in the first week of each subsequent month based on the number of lessons taught.

The student will be able to choose from one of the following packages to select a course or check its quality: 1, 6, 8, or 12 hours. When a student prepays for a package of their choice through the platform you will receive an email confirmation and the amount will be added to your account after the course or this one lesson is completed.

It is 1 hour by default for private and 1.5 hours for group sessions whether you take the full time or not. We will be unable to add another lesson from your remaining balance with your tutor if the duration is shorter than what you have paid for

Registration on Savadly is for free.

We do not place any advertisement that belongs to other companies or individuals. Our platform was created to help tutors and students find each other.

There is a review section at the bottom of your page. Other reviews can be found here as well. It is also possible to leave feedback on the Facebook page of Savadly. Students' reviews and participation in the teacher assessment process assist prospective students in finding the best instructor for them.

Please, explain to the student that we are investing the commission fee charged from the lessons into marketing, programming, banking, taxes and platform improvements. Being a part of Savadly’s family means not only understanding and accepting our rules and principles, but also being honest with us. 

To report a problem, send an email to [email protected] or call the phone number provided on the site. You can also reach us through social media.

Please inform your student at least 4 hours before your scheduled lesson begins. Additionally, you can reschedule or cancel classes during this period in the “My Courses” section.

After completing all courses, payment will be transferred to your account in the first week of the following month.

It can be a problem with your browser. We recommend using one of the following browsers below:

• Chrome (preferable)
• Firefox
• Opera
• Safari
• An old version of Internet Explorer and some other browsers are not supported by our website.

If you are using adblocking plugins, we recommend that you disable them, as they may interfere with the operation of your site. If you changed your browser but the problem persists, try clearing your browser’s cache data.

If none of the above instructions works, try accessing the website from a different laptop or computer.
If the issue persists, please contact our support team with a detailed description of the problem. Please also include screenshots of the errors that were encountered. We will be happy to help you resolve the issue.

The payment for unused hours can be refunded to the student upon the tutor’s request.

For all lessons, Savadly takes a commission fee from 30% to 20% (7% VAT is excluded) of payments depending on the number of completed lessons with students. The more lessons you give, the less commission you pay.